When a device fails on a bus, the driver reports the failure to the garage staff via the bus Band III radio. If the garage is unmanned, the driver reports the failure the next day. If the failure is for a removable bit of equipment, it is removed from the bus and replaced with a working spare by a garage engineer when the bus gets back to the garage. The garage staff will then report this failure by telephone to the Cubic Helpdesk indicating the equipment type, time of failure, bus fleet number, and garage name. The Cubic Helpdesk will log the fault and supply the garage staff with a job reference number. If the failure is for a tray or wiring fault, (i.e. swapping both devices still doesn’t rectify the fault) the garage staff will inform Cubic as to when the bus will be available for repair and make sure it's present at the agreed repair time. LBSL also monitors the RTD Status Report and ETM Out of Service Report and advises garages to swap equipment where necessary. The garage staff complete a repair docket including the Helpdesk reference number they received when logging the failure, and attach it to the equipment where appropriate. Parkeon then swaps out the equipment or carries out the repair on bus where necessary.
Prestige Bus Sub-System Operational Service Management Summary Phase 0 (Current Operations)
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